Frequently Asked
Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and any other payment methods available at checkout via Shopify Payments. All transactions are encrypted and processed securely — we never store your full card number.

You have a 2-hour cancellation window from the time of placement, provided your order has not yet entered fulfilment. Email support@jamota.com immediately with your order number and "CANCEL" in the subject line.

Once your order has been dispatched it cannot be cancelled, but you can return it after delivery under our 30-day return policy.

Contact us at support@jamota.com as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. We cannot guarantee changes once an order is in fulfilment.

Yes — a confirmation email is sent automatically as soon as your order is placed. If you don't see it within a few minutes, please check your spam or junk folder. If it's still missing, contact us at support@jamota.com.

Yes. Jamota is powered by Shopify, which uses industry-standard SSL encryption and PCI-DSS compliant payment processing. We never store your full card number.

We ship to the United States, the European Union, and the United Kingdom. If your country is not available at checkout, please contact us and we will do our best to assist.

Estimated delivery times from dispatch:

• United States: 5–10 business days
• European Union: 7–14 business days
• United Kingdom: 7–14 business days

These are estimates and may vary during busy periods or due to carrier delays. You will receive a tracking number once your order is dispatched.

Shipping costs are calculated at checkout based on your location and the weight of your order. Any applicable charges will be shown clearly before you complete your purchase — no surprises.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link. If you haven't received tracking information within 3 business days of ordering, please contact us at support@jamota.com.

Please first check with neighbours and any safe places around your property. If the parcel is still not found, contact us at support@jamota.com within 48 hours of the marked delivery date and we will open an investigation with the carrier.

We offer a 30-day return window from the date your order is delivered. Items must be unworn, unwashed, and in their original condition with all tags attached.

• Items returned after 30 days from delivery
• Items that have been worn, washed, or altered
• Items with tags removed
• Swimwear and lingerie (for hygiene reasons)
• Earrings and pierced jewellery accessories
• Final sale or non-returnable items
• Gift cards

Email support@jamota.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason. Our team will respond within 1 business day with a return authorisation and full instructions.

Please do not send items back without first receiving a return authorisation — unauthorised returns will not be accepted.

• Defective, damaged, or wrong item: We cover it — we'll send a prepaid label.
• Change of mind or sizing issue: Return shipping is the customer's responsibility.

Once we receive and inspect your return, we notify you within 1 business day. If approved, your refund is processed to your original payment method within 3–5 business days. Allow a further 3–10 business days for your bank to post the credit. Total time is typically 5–15 business days from when we receive your return.

No. We do not charge a restocking fee on any returns.

Yes. We offer exchanges for a different size or colour of the same item, subject to availability. Follow the same return process and specify the replacement in your email. If the item is out of stock when we receive your return, we'll issue a full refund instead.

We're sorry to hear that. Please photograph the item and packaging and email us at support@jamota.com within 48 hours of delivery with your order number and photos. We will arrange a free prepaid return label and offer you a replacement or full refund — your choice.

Each product page includes a size guide. If you are between sizes, we recommend sizing up. If you have questions about a specific item's fit before ordering, email us at support@jamota.com and we will be happy to advise.

We do our best to represent colours accurately in our product photography. However, colours may appear slightly different depending on your screen's brightness and colour settings. If you have specific questions about a colour, feel free to contact us before ordering.

We cannot guarantee restocking, but popular items are often brought back. Use the "Notify me" feature on the product page (where available) to be alerted if an item returns to stock.

Yes. Under EU Directive 2011/83/EU on Consumer Rights, EU consumers have a statutory 14-day right of withdrawal from the date of delivery, without giving any reason. Our 30-day return window exceeds this legal minimum. To exercise your withdrawal right, notify us at support@jamota.com within 14 days of delivery.

Yes. Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day right of cancellation from the date of delivery. Our 30-day return window exceeds this minimum. Contact us at support@jamota.com within 14 days of delivery to exercise this right.

Orders shipped to the EU or UK may be subject to local customs duties, taxes, or import fees depending on the order value and the destination country's regulations. These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs authority if you are unsure.

We collect and use your personal data to process orders, communicate with you, and improve our services. We do not sell your data to third parties. For full details, please read our Privacy Policy.

Yes. Depending on where you reside, you have the right to access, correct, or request deletion of your personal data. Email support@jamota.com to submit a request and we will respond within the timeframe required by applicable law.