Shipping Policy

Last updated: June 5, 2026

This Shipping Policy explains how Jamota (operated by Nuvela Group LLC) processes, ships, and delivers your order. By placing an order on jamota.com, you agree to the terms below.

Shipping Costs

The following shipping costs apply at checkout:

United States

Free standard shipping applies to orders of $29.00 or more shipped within the United States, including Alaska, Hawaii, US Territories, and APO/FPO addresses.

International Shipping Costs

Delivery Time

All delivery times are estimates in business days (Monday–Friday, excluding US public holidays) and begin after the order processing period.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed before 3:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 3:00 PM ET, on weekends, or on US public holidays begin processing on the next business day.

United States — Estimated Delivery Times

International — Estimated Delivery Times

Delivery time estimates are not guaranteed and may be affected by carrier delays, customs clearance, weather, or peak periods. Jamota is not liable for delays caused by carriers or customs authorities.

Shipping Carriers

We ship via the following trusted carriers depending on your destination and selected shipping method:

• USPS — Standard domestic US delivery
• UPS — Expedited US and select international routes
• DHL eCommerce — Primary international carrier for EU, UK, and global destinations
• PostNL — Netherlands and wider EU delivery
• Royal Mail — United Kingdom delivery

Your carrier name and tracking number will be provided in your dispatch confirmation email.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to track your delivery. Tracking updates may take 24–48 hours to appear after dispatch.

You can also track your order at: jamota.com/pages/track-order-1

Customs and Import Duties (International Orders)

Jamota is a US-based retailer. Orders shipped to international destinations, including EU and UK countries, are exported from the USA and may be subject to import VAT, customs duties, or other fees assessed by your country's customs authority upon arrival. These charges are not included in your order total and are the sole responsibility of the customer. Jamota declares the accurate purchase value on all customs documentation.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged or is lost in transit, please contact us at support@jamota.com within 48 hours of expected delivery with your order number and photos where applicable. If you received the wrong item, contact us and we will arrange a free replacement or full refund at no cost to you.

Returns and Refunds

We offer a 30-day return window from the date of delivery. For full details, please see our Refund Policy.

Contact Us

For shipping enquiries, please contact us:

• Email: support@jamota.com
• Phone: +1 (339) 800-8572 (Monday–Friday, 9:00 AM–5:00 PM ET)
• Address: 1500 N Grant St, STE B, Denver, CO 80203, United States