Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Google Pay, Apple Pay, Shop Pay and any other payment methods available at checkout via Shopify Payments. All transactions are encrypted and processed securely — we never store your full card number.

Orders may be cancelled at any time, provided they have not entered fulfillment. Email support@jamota.com immediately with your order number and "CANCEL" in the subject line.

Once your order has been dispatched it cannot be cancelled, but you can return it after delivery under our 30-day return policy.

Contact us at support@jamota.com as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. We cannot guarantee changes once an order is in fulfillment.

Yes — a confirmation email is sent automatically as soon as your order is placed. If you don't see it within a few minutes, please check your spam or junk folder. If it's still missing, contact us at support@jamota.com.

Yes. Jamota is powered by Shopify, which uses industry-standard SSL encryption and PCI-DSS compliant payment processing. We never store your full card number.

We currently ship to all 50 U.S. states, including Alaska and Hawaii. We're unable to ship to P.O. Boxes, U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands), or international addresses at this time. If you have questions about shipping to your address, contact us at support@jamota.com.

Estimated delivery times from dispatch:

These are estimates and may vary during busy periods or due to carrier delays. You will receive a tracking number once your order is dispatched.

Standard shipping is free on all orders — no minimum purchase required.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link. If you haven't received tracking information within 3 business days of ordering, please contact us at support@jamota.com.

Please first check with neighbours and any safe places around your property. If the parcel is still not found, contact us at support@jamota.com within 48 hours of the marked delivery date and we will open an investigation with the carrier.

We offer a 30-day return window from the date your order is delivered. Items must be unworn, unwashed, and in their original condition with all tags attached.

• Items returned after 30 days from delivery
• Items that have been worn, washed, or altered
• Items with tags removed
• Final sale items (if applicable, marked clearly on the product page)

Email support@jamota.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason. Our team will respond within 1–2 business days with your return instructions — a free prepaid label for defective, wrong, or mis-described items, or return address details if you're arranging your own shipping for a change-of-mind or sizing return.

Please do not send items back without first receiving your return instructions — unauthorised returns will not be accepted.

Defective, damaged, wrong item, or mis-described: free — we provide a prepaid return label.
Change of mind or sizing issue: return shipping is your responsibility.
There is no restocking fee in either case.

Once we receive and inspect your return, we notify you by email. If approved, your refund is processed to your original payment method within 15 days. Depending on your bank or card provider, it may take a few additional business days for the refund to appear in your account after processing.

No. We do not charge a restocking fee on any returns.

Yes. We offer exchanges for a different size or colour of the same item, subject to availability. Follow the same return process and specify the replacement in your email. If the item is out of stock when we receive your return, we'll issue a full refund instead.

We're sorry to hear that. Please photograph the item and packaging and email us at support@jamota.com within 30 days of delivery with your order number and photos. We will arrange a free prepaid return label and offer you a replacement or full refund — your choice.

Each product page includes a size guide. If you are between sizes, we recommend sizing up. If you have questions about a specific item's fit before ordering, email us at support@jamota.com and we will be happy to advise.

We do our best to represent colours accurately in our product photography. However, colours may appear slightly different depending on your screen's brightness and colour settings. If you have specific questions about a colour, feel free to contact us before ordering.

We cannot guarantee restocking, but popular items are often brought back. Use the "Notify me" feature on the product page (where available) to be alerted if an item returns to stock.

We collect and use your personal data to process orders, communicate with you, and improve our services. We do not sell your data to third parties. For full details, please read our Privacy Policy.

Yes. Depending on where you reside, you have the right to access, correct, or request deletion of your personal data. Email support@jamota.com to submit a request and we will respond within the timeframe required by applicable law.