Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 3:00 PM Mountain Standard Time - Denver (MST) will begin processing the following business day.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.

2. Shipping Carriers

We ship all domestic orders through one or more of the following carriers depending on your location and order size:

  • USPS (United States Postal Service)
  • UPS
  • FedEx
  • DHL

Carrier selection is made at our discretion based on delivery destination and service availability. You will receive the tracking number for whichever carrier handles your shipment.

3. Shipping 

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

Shipping Method Estimated Transit Time Total Estimated Delivery
Standard Shipping 5–10 business days 6–13 business days

Total delivery time = Processing time (1–3 days) + Transit time (5–10 days)

Delivery estimates begin from the date your order is handed to the carrier, not the date of purchase. Actual delivery dates may vary slightly depending on your location and carrier volume.

4. Shipping Costs

We offer free standard shipping on all orders — no minimum purchase required.

No shipping charges will be added at checkout. The price you see for your items is the price you pay.

5. Order Tracking

Once your order ships, you will receive a confirmation email containing:

  • Your tracking number
  • The carrier name
  • A direct link to track your shipment

You can track your order at any time by visiting the carrier's official website and entering your tracking number. If you did not receive a tracking email within 4 business days of placing your order, please check your spam/junk folder or contact us at support@jamota.com. You can also track your order at https://jamota.com/apps/17TRACK.

6. Missing, Lost, or Delayed Orders

If your tracking information shows your order as delivered but you have not received it, please:

  1. Check with neighbors or building management in case it was left with someone nearby
  2. Check around all entry points of your property
  3. Wait 24–48 hours — carriers occasionally mark packages as delivered slightly early

If your package still has not arrived after 48 hours, contact us at support@jamota.com with your order number and we will open an investigation with the carrier on your behalf.

For orders confirmed lost by the carrier, we will offer either a full replacement or a full refund at your discretion.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. We are unable to redirect packages once they have been handed to a carrier.

If you notice an error in your shipping address immediately after placing an order, contact us at support@jamota.com as soon as possible. We will do our best to update the address if the order has not yet entered fulfillment.

8. Shipping Exclusions

We do not currently ship to:

  • P.O. Boxes (may be limited depending on carrier)
  • U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands) — availability varies
  • International destinations

9. Contact Us

For any shipping-related questions:

Business Address
1500 N Grant St, STE B
Denver, CO 80203
United States

Customer Support
Phone: +1 (339) 800-8572
Email: support@jamota.com

Customer Service Hours: Mountain Standard Time - Denver (MST)

Monday – Friday: 9:00 AM – 5:00 PM 
Saturday – Sunday: 11:00 AM – 4:00 PM