Shipping policy
Jamota is operated by Nuvela Group LLC. Last updated: September 10, 2026.
1. Order Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 3:00 PM (MT) will begin processing the following business day.
Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with your tracking number.
2. Where Your Order Ships From
Jamota works with established apparel suppliers who hold the stock and dispatch each order directly to the customer who bought it. Those suppliers operate from warehouses in China, which is where every Jamota parcel begins its journey.
Every parcel ships under the label Jamota, Nuvela Group LLC, carrying our name and US address, and your contract of sale is with Nuvela Group LLC rather than with any supplier. Setting the origin out plainly is what makes the delivery window below make sense.
Your parcel is carried internationally and then handed to a carrier— USPS, UPS, or FedEx — for the final leg of the journey inside the United States. The specific carrier used varies by destination, and the tracking number you receive covers the whole journey from dispatch to your door.
3. Delivery Times
We ship to all 50 U.S. states, including Alaska and Hawaii.
| Stage | How long |
|---|---|
| Processing and routing | 1 to 3 business days |
| Transit and customs clearance | 5 to 10 business days |
| Total estimated delivery | 6 to 13 business days |
Alaska and Hawaii are served on the same terms as the mainland, although they tend to sit at the longer end of the transit range. Actual delivery dates may vary depending on your location, customs processing and carrier volume.
Around major holiday periods, including Chinese New Year, supplier facilities close and both processing and transit can run longer than the range above. Where that affects your order, we email you as soon as we know.
4. Shipping Costs
We offer free standard shipping on all orders, with no minimum purchase required.
No shipping charge is added at checkout and nothing is collected on delivery. The price you see for your items is the price you pay.
5. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to follow your parcel. You can also track it at any time from our order tracking page.
International tracking updates less often than domestic tracking. It is normal for a parcel to show no movement for several days while it is in transit between countries or waiting to clear customs, and that is not a sign that anything has gone wrong.
If you have not received a tracking number within 4 business days of placing your order, please check your spam folder and then contact us at support@jamota.com.
6. Deliveries in More Than One Parcel
Different items in a single order can be held by different suppliers. Where that happens, each item is dispatched separately with its own tracking number, and parcels can arrive several days apart. You are never charged extra for this and nothing has gone missing.
7. Customs, Duties and Taxes
Import duties are not normally charged on personal clothing shipments of this value entering the United States, and we do not expect you to be asked for any.
If a carrier ever asks you for money before releasing a Jamota parcel, please do not pay it and contact us first at support@jamota.com so that we can look into it.
8. Missing, Lost or Delayed Orders
If your tracking information shows your order as delivered but you have not received it, please:
- Check with neighbors or building management in case it was left with someone nearby
- Check around all entry points of your property
- Allow 24 to 48 hours, because carriers occasionally mark packages as delivered slightly early
If your package still has not arrived after 48 hours, contact us at support@jamota.com with your order number and we will open an investigation with the carrier on your behalf.
For orders confirmed lost by the carrier, we will provide either a full replacement or a full refund, whichever you prefer.
9. Incorrect Shipping Address
Please check your shipping address carefully at checkout. We are not able to redirect a package once it has been handed to a carrier.
If you notice an error immediately after placing an order, contact us at support@jamota.com as quickly as you can. We will do our best to correct the address if the order has not yet entered fulfillment.
10. Where We Do Not Ship
We are not currently able to ship to:
- Destinations outside the United States
- U.S. territories, including Guam, Puerto Rico and the U.S. Virgin Islands
- APO, FPO and DPO military addresses
We are also unable to guarantee delivery to a P.O. Box, so please give us a street address wherever you can.
11. If an Item Cannot Be Supplied
Stock is confirmed with our suppliers before an item is listed as available, and availability on the site is kept in step with what our suppliers hold. On the rare occasion that an item cannot be supplied after you have paid for it, we contact you the same day and refund you in full. We never substitute a different item without asking you first.
12. Contact Us
For any shipping question, email support@jamota.com or text and call +1 (339) 800-8572. A person replies within 1 business day.
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM (MT)
Registered Office
Nuvela Group LLC
1500 N Grant St, Ste B
Denver, CO 80203
United States
This is our registered office, where our registered agent receives legal and official mail. It is not a store, a warehouse or a returns address. Returns are covered in our Return and Refund Policy, and the full order journey is set out on our How It Works page.