Refund policy

Jamota | Operated by Nuvela Group LLC. Last updated: September 10, 2026

1. Overview

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns on all eligible items within 30 days of delivery. Who pays for return shipping depends on the reason for the return, and that is set out in full in Section 6. There is no restocking fee in any case.

Please read Section 6 before you post anything back to us at your own expense, because Jamota returns travel internationally and the cost is not the same as a domestic return.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Returned within 30 days of the delivery date
  • In original condition, meaning unworn, unwashed and unaltered
  • With all original tags still attached
  • In original packaging where applicable

Items that do not meet these conditions may not be eligible for a return or refund.

3. Non-Returnable Items

The following items cannot be returned:

  • Items returned after the 30 day return window
  • Items that have been worn, washed or damaged after delivery
  • Final sale items, where this is marked clearly on the product page

4. Return Scenarios

Wrong item received. If you received an item different from what you ordered, contact us within 30 days of delivery at support@jamota.com with your order number and a photo of the item received. We will send the correct item or issue a full refund, whichever you prefer. Return shipping cost: free, with a prepaid return label provided by Jamota.

Damaged or defective item. If your item arrives damaged or with a manufacturing defect, contact us within 30 days of delivery at support@jamota.com with your order number and clear photos of the damage. We will provide a full replacement or a full refund. Return shipping cost: free, with a prepaid return label provided by Jamota. In many cases we will not ask you to send the item back at all.

Item not as described. If the item differs significantly from its product page description, contact us within 30 days. We will resolve it with a full replacement or a full refund. Return shipping cost: free, with a prepaid return label provided by Jamota. A color that reads slightly differently on your screen is not the same as an item that does not match its description, and Section 7 explains where the line falls.

Change of mind or wrong size ordered. These returns are accepted within 30 days, subject to the eligibility conditions in Section 2. Return shipping cost: yours. You arrange and pay for the return, and Section 6 explains what that involves before you commit to it.

5. How to Start a Return

  1. Email support@jamota.com with your order number, the item and the reason for the return.
  2. Wait for our reply before posting anything. We respond within 1 business day with the correct return address and, where the return is free, a prepaid label to print and attach to the outside of the parcel.
  3. Pack the item securely in its original packaging with tags attached.
  4. Hand the parcel to the carrier.
  5. Once we receive and inspect your return, we will process your refund or exchange and email you to confirm.

Returns sent back without contacting us first may not reach the right destination and cannot be guaranteed a refund, so please always email us before posting.

6. Where Returns Go and Who Pays

Jamota works with apparel suppliers who hold the stock and dispatch each order directly. Returns go back to the supplier warehouse that dispatched your item, which is normally in China. There is no single Jamota returns address, because the correct destination depends on which supplier sent your particular parcel. That is why every return has to start with an email to us rather than a trip to the post office.

Who pays:

  • We pay where the item arrived damaged, arrived faulty, was not the item you ordered, or does not match its description. We send you a prepaid label and it costs you nothing.
  • You pay where you have changed your mind or ordered the wrong size. You arrange and pay for the return.

Because the parcel is traveling internationally, a return at your own cost is considerably more expensive than a domestic return, and on a lower priced garment it can approach the value of the refund itself. We would rather you knew that before you spend the money than after.

So please email support@jamota.com before returning anything at your own expense. We will tell you what the return will genuinely cost, and in a number of situations we are able to resolve things without a return at all.

There is no restocking fee in any case.

7. Color, Fit and Description

Screens vary in calibration and fabric photographs differently under different lighting, so a shade described as navy can read closer to black on a warm screen. A small difference in tone is not a fault. Where a color, fabric or measurement is materially different from what the product page states, that counts as an item not matching its description under Section 4 and we cover the return.

Every product page carries fiber composition, fit, neckline, length and care instructions alongside a size chart in inches and centimeters. If anything is unclear before you buy, email us and we will check it with the supplier rather than let you guess.

8. Refund Processing

Once your returned item is received and inspected, we will notify you by email. If approved, your refund is processed within 15 business days to your original payment method.

Depending on your bank or card provider, it can take a further few business days for the refund to appear on your statement after we have processed it. Refunds are always issued to the original payment method and we cannot redirect a refund elsewhere.

9. Exchanges

We accept exchanges for a different size or color of the same item, subject to availability. To request an exchange, contact us at support@jamota.com with your order number and the details of the item you would like instead. The same rules on who pays for return postage apply.

10. Cancellations

You may cancel an order at any time before it has been dispatched, and we will refund you in full. To cancel, contact us as quickly as you can at support@jamota.com or by text to +1 (339) 800-8572.

Once a parcel has left the supplier warehouse it can no longer be canceled, but it can be returned under this policy.

11. If We Cannot Supply Your Order

On the rare occasion that an item cannot be supplied after you have paid for it, we contact you the same day and refund you in full. We never leave an order open against something we cannot deliver and we never substitute a different item without asking you first.

12. Contact Us

For all return, refund and exchange questions:

A person replies within 1 business day.

Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM (MT)

Registered Office
Nuvela Group LLC
1500 N Grant St, Ste B
Denver, CO 80203
United States

This is our registered office, where our registered agent receives legal and official mail. Please do not send returns to this address. Contact us first and we will give you the correct one.

See also our Shipping Policy, our How It Works page and our Terms of Service.