Refund policy

Jamota | Operated by Nuvela Group LLC — Last updated: July 2026

1. Overview

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns on all eligible items within 30 days of delivery. Return shipping cost depends on the reason for return — see Section 6 for full details. There is no restocking fee in any case.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Returned within 30 days of the delivery date
  • In original condition — unworn, unwashed, and unaltered
  • With all original tags still attached
  • In original packaging where applicable

Items that do not meet these conditions may not be eligible for a return or refund.

3. Non-Returnable Items

The following items cannot be returned:

  • Items returned after the 30-day return window
  • Items that have been worn, washed, or damaged after delivery
  • Final sale items (if applicable, marked clearly on the product page)

4. Return Scenarios

Wrong item received
If you received an item different from what you ordered, contact us within 30 days of delivery at support@jamota.com with your order number and a photo of the item received. We will send the correct item or issue a full refund at your preference. Return shipping cost: Free — prepaid return label provided by Jamota.

Damaged or defective item
If your item arrives damaged or with a manufacturing defect, contact us within 30 days of delivery at support@jamota.com with your order number and clear photos of the damage. We will offer a full replacement or full refund. Return shipping cost: Free — prepaid return label provided by Jamota.

Change of mind
Change-of-mind and sizing returns are eligible for return within 30 days, subject to the eligibility conditions in Section 2. Return shipping cost: Customer's responsibility — you arrange and pay for return shipping to us.

Item not as described
If the item significantly differs from its product page description, contact us within 30 days. We will resolve it with a full replacement or refund. Return shipping cost: Free — prepaid return label provided by Jamota.

5. How to Start a Return

  1. Email us at support@jamota.com with your order number and reason for return
  2. We will respond within 1–2 business days with your return instructions. If your return shipping cost is Free (see Section 6), we will email a prepaid return label. If your return shipping cost is Customer's responsibility, we will provide the return address so you can arrange your own shipping.
  3. Download and print the return label (if applicable)
  4. Pack your item securely and drop it off at any compatible carrier location
  5. Once we receive and inspect your return, we will process your refund or exchange

6. Return Shipping & Label Cost

Return shipping cost depends on the reason for your return:

  • Free (prepaid label provided by Jamota): wrong item received, damaged or defective item, item not as described.
  • Customer's responsibility (customer arranges and pays for return shipping): change of mind, sizing.

No restocking fee in either case.

7. Refund Processing

Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed within 15 days to your original payment method.

Please note that depending on your bank or card provider, it may take additional business days for the refund to appear in your account after processing.

8. Exchanges

We accept exchanges for a different size or color of the same item, subject to availability. To request an exchange, contact us at support@jamota.com with your order number and the details of the item you would like instead.

9. Cancellations

Orders may be cancelled at any time, provided they have not entered fulfillment. To request a cancellation, contact us immediately at support@jamota.com or SMS text to +1 (339) 800-8572. Once an order has been fulfilled and handed to a carrier, it can no longer be cancelled but may be returned under this policy — see our Return & Refund Policy above.

10. Contact Us

For all return, refund, and exchange enquiries:

Monday – Friday: 9:00 AM – 5:00 PM (MST)
Saturday – Sunday: 11:00 AM – 4:00 PM (MST)

See also our Shipping Policy and Terms of Service for related details.