Payment Policy

Last updated: August 2026

A quick summary of how paying at Jamota works. For the full billing terms — order authorization, taxes, refund timing, and chargebacks — see our Billing Terms & Conditions.

Accepted payment methods

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with PayPal, Apple Pay, Google Pay, and Shop Pay. All prices on jamota.com are shown and charged in US Dollars.

How your payment is handled

Every transaction runs through Shopify's PCI DSS Level 1 certified payment infrastructure over an encrypted connection. Jamota never sees or stores your full card number, CVV, or other sensitive payment credentials — that information is handled entirely by our payment processor.

When you're charged

Placing an order puts a temporary authorization hold on your payment method for the order total. The actual charge is captured once your order is confirmed and moves into processing, typically within 24 hours. You'll get an itemized confirmation email as soon as your order is placed, whether or not the charge has posted yet.

Currency

Because everything is billed in US Dollars, your bank or card issuer may apply a foreign transaction or currency conversion fee. That fee is set by your card issuer, not by us, and we have no visibility into or control over it.

Payment issues

If a payment is declined, double-check your card number, billing address, and available balance before retrying, or try a different payment method. Orders are never processed or charged when authorization fails. For anything else payment-related — a duplicate charge, a question about a specific transaction, or a dispute — email support@jamota.com before contacting your bank; most billing questions get resolved within 1 business day.

Contact

Business Address
68 Bryon Rd, Unit 5, Chestnut Hill, MA 02467

Customer Support
Phone: +1 (339) 800-8572
Email: support@jamota.com

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (ET)